Privacy Policy

This Privacy Policy explains how personal data provided through this website is collected, used and protected.

1. Data controller

Data controller: RobotUNO

Contact email: info@robotuno.com

Website: https://robotuno.com

2. What personal data is collected

Through this website, we may collect the data that the user voluntarily provides through the available forms or by direct contact, such as:

  • First name and surname
  • Email address
  • Phone number, if provided
  • Company, role or professional information, if provided
  • Information included by the user in the message or request
  • Browsing and website usage data obtained through cookies or similar technologies, as explained in the Cookie Policy

3. Purposes of the processing

Personal data may be processed for the following purposes:

  • To respond to contact requests, enquiries, information requests or quote requests sent by the user.
  • To manage communications related to the services offered by RobotUNO.
  • To follow up on requests and conversations prior to the possible start of a professional or contractual relationship.
  • To analyse the use of the website and improve its operation, content and performance through web analytics tools.
  • To comply with applicable legal obligations.

4. Legal basis for the processing

The legal basis for processing the data will depend on the specific purpose:

  • Handling contact or quote requests: the application of pre-contractual measures at the request of the data subject and, where applicable, the user’s own consent.
  • Non-essential web analytics: the user’s consent granted through the cookie management system, where required.
  • Compliance with legal obligations: compliance with the legal obligations applicable to the data controller.

The user is not obliged to provide their data, but failure to complete the fields marked as required may prevent the proper handling of the request.

5. Data retention

Personal data will be kept for the time necessary to respond to the user’s request, manage any pre-contractual or contractual relationship that may arise and, subsequently, for the legally required periods to address possible liabilities.

Data processed for analytical purposes will be kept according to the configuration of the tool used and the information indicated in the Cookie Policy.

Records from the first-party analytics described in section 8 are kept for 24 months and are automatically deleted once that period expires.

6. Data recipients

As a general rule, personal data will not be disclosed to third parties except where there is a legal obligation to do so.

However, certain providers may access the data as data processors in order to provide services necessary for the operation of the website or the activity, such as:

  • Web hosting provider
  • Form or email provider
  • Web analytics tools

Where applicable, these providers will process the data in accordance with the controller’s instructions and with the corresponding contractual safeguards.

7. Google Analytics

This website uses Google Analytics, a web analytics service that makes it possible to understand in aggregate how users interact with the site in order to improve content, operation and performance.

Google Analytics may collect information about the use of the website, such as visited pages, browsing time, interactions, online identifiers, truncated or approximate IP address, browser, device and similar technical data, depending on the implemented configuration.

The use of this tool is subject to the user’s acceptance of the cookies or equivalent technologies that are required when applicable law so requires. You can obtain more information in our Cookie Policy.

Google requires that, when Google Analytics is used, users are informed of its use and of how it collects and processes data. You can find more information in Google’s privacy policy and terms.

8. First-party navigation analytics

In order to understand how this website is used and to improve it, RobotUNO records navigation information using its own system, hosted on its own servers and with no third party involved.

What is recorded: the pages visited and the order in which they are visited, the time spent on each one, the percentage of the page viewed, the link or button used to move from one page to the next, the entry and exit pages, the source (search engine, social network, direct access or advertising campaign), the device type, the browser, the operating system and the language.

What is not recorded: your IP address is not stored, nor your name, nor your email address, nor any other data that could directly identify you. The IP address is used solely to compute a pseudonymous identifier by means of a key that is renewed every 24 hours, and is discarded immediately afterwards. The technical detail is explained in the Cookie Policy.

Legal basis: RobotUNO's legitimate interest in understanding and improving the operation of its website (Article 6(1)(f) GDPR), given that this is pseudonymous processing, limited to navigation data, not disclosed to third parties and not used for profiling. Where you accept analytics cookies, the legal basis for the persistent identifier is your consent (Article 6(1)(a) GDPR).

Retention period: 24 months.

How to opt out: you can disable this recording entirely by visiting robotuno.com/?ru_no_track=1. The preference is stored in your browser and remains until you clear its data.

Form submissions: when you submit one of the forms on this website, a summary of the path you followed within the site and a session identifier are attached to the data you entered, so that your request can be handled with context. This information is transmitted via Web3Forms, the provider responsible for form delivery, and does not include your IP address.

9. International data transfers

Some of the providers used by this website may be located outside the European Economic Area or may process data from outside that territory.

When this happens, the controller will adopt the appropriate safeguards required by data protection regulations to legitimise such international transfers.

10. User rights

Users may exercise the following rights regarding their personal data at any time:

  • Access
  • Rectification
  • Erasure
  • Objection
  • Restriction of processing
  • Portability, where applicable
  • Withdrawal of consent at any time, without affecting the lawfulness of the processing carried out before the withdrawal

To exercise these rights, the user may send a request to info@robotuno.com, clearly indicating the right they wish to exercise and attaching, where necessary, sufficient information to verify their identity.

Likewise, if the user believes that their rights have not been properly addressed, they may file a complaint with the competent supervisory authority. In Spain, this authority is the Spanish Data Protection Agency.

11. Information security

The controller applies appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access or improper processing, taking into account the nature of the data, the state of the art and the risks of the processing.

12. Links to third-party sites

This website may contain links to third-party pages. RobotUNO is not responsible for the content, privacy policies or practices of those external sites. Users are advised to review their respective policies before providing personal data.

13. Changes to this Privacy Policy

The controller reserves the right to update this Privacy Policy to adapt it to regulatory, technical or website operation changes. In the event of a modification, the updated version will be published on this same page.

14. Contact

If you have any questions about this Privacy Policy or about the processing of your personal data, you can write to: info@robotuno.com.